Frequently Asked Questions
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Yes, Plainly Legal offers online appointments to clients across Australia.
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No. It is a short (up to 30 minutes) introductory call to understand the type of help you need and identify the most appropriate next step. If legal advice is required, we will explain the appointment and fee before you proceed.
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Yes, for defined services and suitable matters. The scope and fee will be confirmed in writing before work begins. Complex or additional work may require a separate quote.
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No legal adviser can guarantee an outcome. We can assess the matter, explain risks, help you prepare carefully and provide candid advice.
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We will tell you what is needed. It may include identity documents, visa or citizenship records, relevant correspondence and a timeline of key events. Please use the secure method we provide.
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Contact us promptly and provide the date shown on the decision. Deadlines may apply. Do not assume that sending an enquiry means Plainly Legal is acting or that a deadline has been protected.
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Timeframes depend on the type of matter, your circumstances and external decision-makers. We will explain what we can control and keep you informed about the work within our scope.
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Unless stated otherwise, third-party-costs - such as government, tribunal or court fees, translations, medical checks and police certificates - are separate.