PLAINLY LEGAL

Website Terms and conditions

Version 1.0 | 21 August 2026

1. About these terms

These Website Terms and Conditions (Terms) apply to your use of the website operated by Plainly Legal Pty Ltd (ABN 88 700 641 229) (Plainly Legal, we, us or our) at https://plainlylegal.com.au (Website).

By accessing or using the Website, you agree to these Terms. If you do not agree, you should not use the Website.

Our Privacy Policy explains how we collect and handle personal information. It forms part of the information governing your use of the Website, but these Terms and the Privacy Policy perform different functions.

2. General information only - not legal advice

Content on the Website is provided for general information only. It is not legal advice and should not be relied on as a substitute for advice about your particular circumstances.

Migration and citizenship law, policy, procedures, forms, fees and processing practices can change. Although we aim to keep Website content useful and current, we do not promise that every item is complete, accurate, current or suitable for your circumstances.

You should obtain legal advice before acting or deciding not to act on information from the Website, particularly where a deadline, visa status, review right or other time-sensitive issue may be involved.

3. No solicitor-client relationship

Accessing the Website, downloading material, submitting an enquiry, booking a discovery call, joining a mailing list or making a payment does not, by itself:

  • create a solicitor-client relationship;

  • mean that Plainly Legal has agreed to act for you;

  • mean that a conflict check, identity check or assessment has been completed;

  • protect any deadline or preserve any right; or

  • make information you send subject to the duties arising from a solicitor-client retainer, although we will handle personal information in accordance with our Privacy Policy and applicable law.

A solicitor-client relationship begins only when Plainly Legal confirms in writing that it has agreed to act and any required engagement documents and steps have been completed, including a costs agreement or costs disclosure where applicable.

4. Enquiries and confidential information

Use the online enquiry form only to provide a brief description of the type and urgency of your matter. Do not send passports, identity documents, visa records, medical records, criminal-history material or detailed evidence through a general Website form unless we specifically request it through an identified secure channel.

You must not assume that information sent before we agree to act will prevent us from acting for another person. We may be unable to treat unsolicited information as confidential in all circumstances, subject to applicable legal and professional obligations. Please provide no more information than the form requests.

If your matter has a deadline, you remain responsible for protecting your position unless and until we expressly agree in writing to take responsibility for that deadline.

5. Discovery calls and appointments

A free discovery call is an introductory conversation intended to help identify the general nature of your enquiry and whether another appointment or service may be appropriate. Unless we expressly state otherwise, a discovery call is not a legal advice appointment and does not include document review, written advice or an assessment of prospects.

Appointments are subject to availability and confirmation. We may decline, cancel or reschedule an appointment where reasonably necessary, including because of a conflict, capacity issue, technical problem, inappropriate conduct or a matter outside our services.

6. Service descriptions and fixed-fee packages

Website descriptions of services and fixed-fee packages are general summaries. A package may not be suitable for every person or matter. Eligibility, scope, exclusions, assumptions, timing, professional costs, government charges, disbursements and third-party expenses must be confirmed for your circumstances.

Unless expressly stated otherwise, publishing a service, package or price is an invitation to enquire and not an offer capable of acceptance merely by clicking, booking or paying. We may need to review your circumstances and complete required checks before accepting an engagement.

If there is any inconsistency between the Website and a signed or accepted costs agreement, disclosure statement or engagement letter, the engagement document prevails to the extent of the inconsistency.

Government application charges, tribunal or court fees, medical examinations, police certificates, translations, expert costs and other third-party expenses are not included unless expressly stated.

7. Online payments

If the Website allows online payment, payment may be processed by a third-party payment provider. The provider may impose its own terms and privacy policy. We do not ordinarily receive or store complete payment-card details.

A payment receipt confirms that a transaction was processed; it does not by itself confirm that Plainly Legal has accepted a legal engagement. If we cannot accept the requested service, we will address the payment in accordance with the stated refund process and applicable law.

Prices are in Australian dollars and include GST unless stated otherwise.

8. Your responsibilities

When using the Website, making an enquiry or booking a service, you must:

  • provide information that is accurate to the best of your knowledge and not misleading;

  • only provide another person’s information where you are authorised or otherwise legally permitted to do so;

  • keep booking links, access credentials and secure-portal details confidential;

  • check communications and provide requested information within relevant timeframes; and

  • use the Website lawfully and respectfully.

You remain responsible for obtaining urgent assistance and monitoring deadlines unless Plainly Legal has expressly agreed in writing to assume responsibility for them.

9. Acceptable use

You must not use the Website to:

  • break any law or infringe another person’s rights;

  • submit false, deceptive, defamatory, threatening, discriminatory, abusive or unlawful material;

  • impersonate another person or misrepresent your authority;

  • introduce malicious code, probe security, bypass access controls or interfere with the Website;

  • scrape, harvest, copy or systematically extract Website content or personal information without written permission;

  • send spam or use the Website for unauthorised commercial activity; or

  • place an unreasonable load on the Website or its infrastructure.

We may restrict or block access where reasonably necessary to protect the Website, users, Plainly Legal or third parties, or to comply with law.

10. Intellectual property

Unless otherwise indicated, the Website and its content - including text, branding, graphics, layouts, downloads and original resources - are owned by or licensed to Plainly Legal and are protected by intellectual property laws.

We grant you a limited, revocable, non-exclusive and non-transferable permission to access and use Website content for your personal, non-commercial information. You may print or save a reasonable copy for that purpose, provided you do not remove notices or misrepresent the content.

You must not reproduce, modify, republish, distribute, sell, license, frame, mirror or create derivative commercial materials from Website content without our prior written permission, except where permitted by law.

Plainly Legal’s name, logo and branding must not be used in a way that suggests endorsement, affiliation or authority without written permission.

11. Third-party websites and services

The Website may link to or embed third-party websites, scheduling tools, payment systems, maps, social media, government resources or other services. Links are provided for convenience and do not necessarily indicate endorsement.

Third-party services are controlled by their operators and may have separate terms, privacy practices, availability and security. To the extent permitted by law, we are not responsible for third-party content or services that we do not control. You should review the relevant third-party terms before use.

12. Website availability and security

We aim to maintain a functional and secure Website, but we do not promise uninterrupted, error-free or virus-free access. The Website may be suspended, changed or unavailable for maintenance, security, provider outages or reasons beyond our reasonable control.

You are responsible for using appropriate device, browser, backup and cybersecurity measures. If you believe the Website or your communications with us have been compromised, contact us promptly using independently verified contact details.

13. Liability and rights that cannot be excluded

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.

Subject to those non-excludable rights, and to the maximum extent permitted by law:

  • we do not warrant that general Website content is complete, current or suitable for your circumstances;

  • we are not responsible for decisions made solely in reliance on general Website content without obtaining advice; and

  • we are not responsible for loss caused by third-party services or events outside our reasonable control, except to the extent the loss was caused or contributed to by us or liability cannot lawfully be excluded.

Any liability arising from legal services is governed by the applicable engagement documents, professional obligations and law, rather than this Website clause.

14. Privacy

Our collection and handling of personal information through the Website is governed by our Privacy Policy, available on our Website. By providing personal information, you acknowledge that it will be handled as described in that policy and any collection notice presented at the time.

15. Changes to the Website and these Terms

We may change the Website and these Terms from time to time. The current version will be published on the Website with its effective date. Changes apply prospectively from publication unless otherwise stated or required by law.

If a change materially affects a confirmed paid booking or service, the terms agreed for that transaction will continue to apply unless the parties agree otherwise or law requires a change.

16. Governing law

These Terms are governed by the laws of Victoria, Australia. You and Plainly Legal submit to the non-exclusive jurisdiction of the courts of Victoria and courts entitled to hear appeals from them.

If any provision is invalid or unenforceable, it is to be read down to the minimum extent necessary or, if that is not possible, severed without affecting the remaining provisions.

17. Contact

Questions about these Terms may be directed to:

Plainly Legal Pty Ltd
Email: smarco@plainlylegal.com.au
Telephone: 0450 833 669
Website: plainlylegal.com.au

Effective date: 21 August 2026